How Can Customers Track Orders Placed Through the ONDC Platform?
How Can Customers Track Orders Placed Through the ONDC Platform?
The Open Network for Digital Commerce (ONDC) is transforming how online commerce works in India.
Instead of relying on a single marketplace, ONDC connects multiple buyer apps, seller platforms, and logistics partners into one interoperable network.
One of the most important questions customers ask is: how can they track their orders placed through ONDC?
Fortunately, the network enables transparent and real-time order tracking across different platforms.
1. Tracking Orders Through Buyer Apps
Customers typically place orders through a buyer application integrated with ONDC.
After placing an order, users can track the delivery status directly from the app’s order management section.
Most buyer apps include sections like “My Orders” or “Track Order” , where customers can see updates such as:
Order confirmation
Processing status
Shipment dispatch
Delivery updates
2. Re...